Refund policy

At Madfish Club (a subsidiary of Madfish Collective Private Limited), we offer a curated selection of both instant digital downloads and custom-crafted physical goods. Due to the nature of our products, our return policies vary by item type.

Digital Products (Illustrations, Pattern Designs, Downloads)

Because digital goods are delivered instantly and cannot be returned, all sales of digital files are final. We do not offer refunds, exchanges, or cancellations for digital downloads once the purchase is complete and the download link has been provided. If you experience any technical issues accessing your file, please contact us immediately, and we will ensure you receive your purchase.

Physical Products (Apparel, Art Prints, etc.)

Our physical items are custom-made to order. We only offer replacements or refunds for physical items if they arrive misprinted, damaged, or defective.

• Defective or Damaged Items: Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. Please contact us with a clear photo of the issue and your order number.
  
• Lost in Transit: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
  
• Buyer’s Remorse & Sizing: Because each physical item is made to order specifically for you, we do not support returns or exchanges for buyer's remorse or ordering the wrong size. Please refer to our sizing charts carefully before placing an order.
  

To initiate a claim for a defective physical product, please contact us via our Contact page or directly at hello@madfish.club. Do not send items back to the manufacturer without contacting us first.